Installation
This section will help you download, install and run A5 Accelerator.

The minimum system requirements are:
• Pentium PC 200MHz (or equivalent)
• 64MB RAM
• 5MB of hard-drive space
• Internet Explorer 4.0 (or later) or Netscape Communicator 4.0 (or later)
Please note: A5 Accelerator works on PC only. Mac and Linux are currently not supported.

1. Download:
Once you have completed the signup, you will be provided with a location to download the A5 Accelerator installer. Download the installer to your desktop. Once the download has been completed, proceed to the Install.

2. Install:
On your desktop you will find an icon called "a5accel.exe". Double-click the icon to start the installation procedure. Once the installation is complete, A5 Accelerator will automatically start.

3. Starting A5 Accelerator:
A5 Accelerator will automatically start when your computer starts up. Internet acceleration will begin as soon as a supported browser (such as Internet Explorer) is started. On most Windows platforms (XP, 2000, ME) an icon will appear at the lower right hand corner of the system tray when the A5 Accelerator Service has been established. On all other Windows platforms, you can verify that A5 Accelerator Service has been established by selecting A5 Accelerator Status from the pop-up menu.

4. Browse the Web:
Browse the web as you normally would. When finished, simply close your browser and A5 Accelerator will remain idle in your system tray. If you desire to stop the application after browsing, select A5 Accelerator from the pop-up menu, or if you desire to exit the application all together, click Exit from the pop-up menu by right-clicking on the icon at the lower right hand corner of the system tray.

5. Further Assistance:
If you're having trouble installing the product, consult the detailed installation instructions. To get the most out of your new software, please see the Product Guide. If you experience problems downloading, installing or running A5 Accelerator, consult the Troubleshooting or FAQ sections for further assistance. Still having trouble? Feel free to contact us for product support or feedback.

Troubleshooting
When trying to connect to A5 Accelerator Service, I get the error message, "A5 Accelerator cannot connect to the A5 Accelerator Service..."
Here is a step-by-step list of things you should verify:

1. Check that you have successfully connected to A5 in your usual manner. This step is independent of whether or not you launch A5 Accelerator.
2. Ensure that the ISP that you are connected to is, in fact, A5. You cannot connect to another ISP and use the same A5 Accelerator connection settings.
3. Try uninstalling A5 Accelerator (ControlPanel-->Add/Remove Programs and select A5 Accelerator) and then re-install it.
4. Contact us (800-952-7525) to verify that the A5 Accelerator Service is up and running.

Errors

When attempting to connect to the A5 Accelerator Service, I receive the error, "The A5 Accelerator Service does not allow connections from your current IP address..."
The most common reason you would recieve this error is when you connect to the Internet using a different ISP than A5. You can only use the A5 Accelerator Service when connected to the Internet through A5.

When attempting to connect to the A5 Accelerator Service, I receive the error, "The A5 Accelerator Service could not be started due to an authentication timeout ..."

1. Try reconnecting to your Internet service.


2. If the problem persists contact us (800-952-7525) for assistance.

I receive the error, "A5 Accelerator cannot be started due to an internal error ..."
Here is a step-by-step list of things you should verify:

1. Try restarting your machine and launching A5 Accelerator.
2. If the problem persists contact us (800-952-7525).

I receive the error, "A5 Accelerator was unable to load the sdicore.dll library ..."
The likely cause of this is that you accidentally deleted a file or resource required by A5 Accelerator. Fully uninstall and then re-install A5 Accelerator.